Acceptance of Orders:
All orders take are confirmed by e-mail, fax or post after
submission, no order should be deemed to be accepted with out being
confirmed, all orders are fulfilled subject to these terms and
Currency: All prices quoted
are in Pound Sterling or in any other currency on request; all
payments are to be made in Pounds sterling, Euros or American
Dollars on request. (Your credit card providers will charge the
order in your local billing currency)
VAT is included and is
charge only on sales to residents of the EU making personal
purchases. If a valid EU VAT number is provided at the time of
ordering, goods will be shipped to non-UK residents of the EU net of
VAT. All purchases made by customers outside the EU are charged less
VAT (UK VAT at 20%).
quoted include delivery to the front door of your house or building
within the United Kingdom, deliveries would normally be made within
5-6 weeks, depending on destination and product ordered. * Home
assembly may unfortunately not be available in all areas. Please
contact us for cost and information on deliveries to destinations
outside the UK.
Storage: We can store your
order for free with our forwarders for 7 days after a storage fee or
£ 20/m3 per week will be added to your invoice.
Damage in Transit: After
leaving the factory all goods are insured by our forwarder against
loss and damage, if you do receive damaged goods, please retain all
relevant documentation so that an insurance claim can be made
against the forwarders insurers. If you receive a battered parcel,
note the fact on the delivery note, even before you open the package
to examine the contents. If you are unable to open and inspect a
package in the presence of the forwarder, make sure that you sign
for it as "unable to inspect goods on delivery or similar to warn
the forwarder that a claim may be forthcoming, for goods with a
value over £500 we require that any damages are noted on the
delivery note at the time of delivery, all other damage claims must
be reported to us within 2 days of taking delivery.
Payments: You may settle
your order over the telephone, +44 (0)20 7823 9090. Pay by Visa,
MasterCard or Delta (debit or credit cards) You may e-mail us your
name, telephone number and a list of what you would like to order,
we will then call you back to arrange.
(Important: do not e-mail
us your credit card details)
You may complete our order form,
forward it to us by mail or facsimile +44 (0)20 7900 6058. Pay by
Visa, MasterCard or Delta (debit or credit cards), Please make Check
or Postal orders payable to Bonbon Trading Ltd.
Bonbon Trading Ltd
Unit 17 Chelsea
15 Lots road
Guarantees: Our Clei
collection of beds carry a factory warrenty of 2 years against faulty
workmanship and/or faulty materials, for retail sales we extend the
warrenty to 10 years on the mechanism if installed by one of our
technicians. (conditions apply).
The guarentee does not cover fair wear and tear, neglect,
misuse or abuse of your goods it does also not cover loss or damage
due to unreasonable exposure of any kind. In the event of a
claim please contact us by Telephone +44 (0)20 73525202 or e-mail
firstname.lastname@example.org for a claim reference code, you claim
can not be processed without this code.
We will repair faulty
goods free of charge, if for some reason a repair is not possible
you will be offered a replacement, we will only make a refund if a
suitable replacement is not available.
We will not be liable
for any direct or indirect financial loss or damage arising from
damaged, defective or wrongly delivered goods.
sales support above are limited to goods being used solely for private and
domestic use (if not otherwise agreed in writing),
for trade/contract sales please contact our trade department for
Guarantees for Stain protections re offered under separate terms and
Returns and Refunds:
Return policies vary depending on product. For non custom made
goods, we accept returns within seven days after you have been
taking delivery or your order,..
Goods must be returned at
the customers expense in its original packing and in an unused
condition to the original point of dispatch, on request this can be
arranged by us.
Refunds would be arranged within 30days after
we have received the goods, lesrs insurance, freight costs, and
subject to inspection as to their suitability for resale.
Upholstered or fitted
furniture where you have specified a particular fabric or colour are
always custom made orders and can generally not be returned
(wardrobes and wall beds are always custom made to your
specifiactoins). Customers based outside the
EU will also be responsible for any custom charges that might be
charged when returning goods. If you wish to make a return
please contact us by Telephone +44 (0)20 7823 9090 or email
for a return authorization code, returns are not accepted without
Cancellations: Cancellation of non-custom orders
must be done before collected from our
factory, custom made orders can only be cancelled before put in
If you wish to cancel your order please contact
us as soon as possible by Telephone +44 (0)20 7823 9090 or e-mail
Payment and Retention of
Title: Under normal circumstances, goods must be paid for prior to
dispatch. If for any reason, goods are agreed to be shipped prior to
clearance of payments, title in the goods shipped belongs to Bonbon
Trading Ltd, until payment in full.
undertake to exercise all reasonable precautions to keep information
supplied to us by customers strictly confidential. We do never
supply mailing information to third parties.
Applicable Law and Courts
of Jurisdiction: All transactions undertaken through this website
are governed by English Law and any legal actions arising out of
such transactions shall be subject to the English Legal processes
and under the jurisdiction of English Courts.
These conditions do not supersede statutory rights under the Sale of
Goods acts but
are designed to clarify the principles and procedures
by which we operate.